شناسایی و رتبه‌بندی عوامل کلیدی موفقیت بازمهندسی فرآیندهای کسب‌وکار در سازمان‌های پروژه‌محور

نوع مقاله : مقاله پژوهشی

نویسندگان

1 گروه مهندسی صنایع، دانشکده مدیریت و مهندسی صنایع، دانشگاه صنعتی مالک اشتر، تهران، ایران.

2 گروه مهندسی صنایع، دانشکده فنی و مهندسی، دانشگاه گرمسار، گرمسار، ایران

10.22091/jemsc.2025.12000.1240

چکیده

مهندسی مجدد فرآیندهای کسب‌وکار (BPR) یک رویکرد مدیریتی بوده که هدف آن بهبود عملکرد سازمان از طریق بازطراحی اساسی فرآیندهای کاری است. با این حال، پیاده‌سازی BPR هزینه‌بر، زمان‌بر، پیچیده و همراه با مخاطرات بوده و نیازمند توجه به عوامل مختلفی است. این امر در شرکت‌های پروژه‌محور که تحت شرایط عدم‌قطعیت، محدودیت منابع و انتظارات بالای ذینفعان کار می‌کنند، اهمیت بیشتری پیدا می‌کند. بنابراین، این مطالعه با هدف شناسایی و رتبه‌بندی عوامل کلیدی موفقیت برای BPR در سازمان‌های پروژه‌محور ایرانی انجام شد. در این راستا، ابتدا مروری بر ادبیات تحقیق انجام شده و سپس با استفاده از مصاحبه با خبرگان، 10 عامل کلیدی مؤثر بر موفقیت BPR شناسایی شدند. در ادامه، با به‌کارگیری تکنیک DEMATEL-ANP (DANP) فازی، تأثیرگذاری و تأثیرپذیری این عوامل تحلیل و از نظر اهمیت رتبه‌بندی شدند. یافته‌های پژوهش نشان داد که عواملی مانند یکپارچه‌سازی فرآیندها، فرهنگ سازمانی، مدیریت تغییر، زیرساخت فناوری اطلاعات، تعهد رهبری، ارتباطات و مشارکت کارکنان نقش مهمی در موفقیت BPR در سازمان‌های پروژه‌محور دارند.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Identifying and ranking the critical success factors of business process reengineering in project-oriented organizations

نویسندگان [English]

  • Mohammadreza Zahedi 1
  • Seyed Mahdi Hosseini Sarkhosh 2
1 Department of Industrial engineering, Faculty of Management and Industrial Engineering, Malek-Ashtar University of Technology, Tehran, Iran.
2 Department of Industrial engineering, Faculty of engineering, University of Garmsar, Garmsar, Iran
چکیده [English]

Business Process Reengineering (BPR) is a management approach that aims to improve the organization’s performance through fundamental redesign of work processes. However, the implementation of BPR is costly, time-consuming, complex and associated with risks and requires attention to various factors. This becomes more important in project-based companies that work under conditions of uncertainty, limited resources, and high stakeholder expectations. Therefore, this study was conducted with the aim of identifying and ranking the critical success factors (CSFs) for BPR in Iranian project-oriented organizations. In this regard, first a review of the research literature was conducted and then, using interviews with experts, 10 CFSs affecting the success of BPR were identified. In the following, by applying the fuzzy DEMATEL-ANP (DANP) technique, the influence and effectiveness of these factors were analyzed and ranked in terms of importance. The research findings showed that factors such as process integration, organizational culture, change management, information technology infrastructure, leadership commitment, communication and employee participation play an important role in the success of BPR in project-oriented organizations.

کلیدواژه‌ها [English]

  • process reengineering
  • critical success factors
  • project-oriented organizations
  • fuzzy DANP

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