بررسی تاثیر فرآیندهای کسب و کارسازمان در جهت چابکی و نابتر شدن فرآیندها با تاکید بر معیارهای EFQM 2020

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی کارشناسی ارشد مهندسی صنابع، واحد علوم تحقیقات، ،دانشگاه آزاد اسلامی،تهران ، ایران

2 گروه مهندسی صنایع، دانشگاه علوم و تحقیقات تهران، تهران، ایران

3 گروه مهندسی صنایع، واحد پرند، دانشگاه آزاد اسلامی، تهران، ایران

10.22091/jemsc.2025.3655.1251

چکیده

هدف این پژوهش بررسی تأثیر فرآیندهای کسب و کار سازمان در جهت چابکی و ناب‌تر شدن فرآیندها با تأکید بر معیارهای EFQM 2020 است. این تحقیق توصیفی-پیمایشی و کاربردی است. جامعه آماری شامل دو بخش است: در بخش اول، 45 نفر از خبرگان شامل مدیران ارشد و متخصصان مدیریت فرایندها و تعالی سازمانی انتخاب شدند. در بخش دوم، 450 نفر از مدیران، کارشناسان و کارکنان شرکت مالیبال سایپا مورد بررسی قرار گرفتند که با استفاده از فرمول کوکران، 207 نفر به عنوان نمونه انتخاب شدند.
این پژوهش از روش معادلات ساختاری استفاده کرده و 3 ویژگی اصلی و 14 ویژگی فرعی EFQM را در مدل خود لحاظ کرده است. نتایج نشان می‌دهد که برخی روابط مانند فرهنگ سازمانی و رهبری با ضریب تأثیر 24/0 و رابطه اجرا با ذینفعان با ضریب تأثیر 19/0 بی‌معنی شناسایی شده‌اند.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Investigating the impact of our organization's business processes in the direction of agility and leaner processes with emphasis on EFQM 2020 criteria

نویسندگان [English]

  • Shahab Ziabakhsh 1
  • Amir Azizi 2
  • Ali Taghizadeh Hera 3
1 Department of Industrial Engineering, science and research branch, Islamic Azad University, Tehran, Iran
2 Department of Industrial Engineering, University of science and research, Tehran, Iran
3 Department of Industrial Engineering, parand branch, Islamic Azad University, Tehran, Iran
چکیده [English]

The purpose of this research is to investigate the impact of the organization's business processes in the direction of agility and leaner processes with emphasis on EFQM 2020 criteria. This research is descriptive-survey and applied. The statistical population consists of two parts: In the first part, 45 experts including senior managers and process management and organizational excellence specialists were selected. In the second part, 450 managers, experts and employees of Malibal Saipa Company were investigated, and 207 people were selected as a sample using Cochran's formula. This research used structural equation method and included 3 main features and 14 sub-features of EFQM in its model. The results show that some relationships such as organizational culture and leadership with an impact factor of 0.24 and the relationship between implementation and stakeholders with an impact factor of 0.19 have been identified as meaningless.

کلیدواژه‌ها [English]

  • EFQM
  • structural equations
  • organizational culture
  • EFQM characteristics

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